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Shipping and Returns Policy

Online Returns and Exchanges

Items purchased online may be returned for a full refund up to 30 days after purchase in the original method of payment, subject to the terms below. Returned product must be in re-sellable condition (in its original package without any visible wear and tear.) If the product is returned in un-sellable condition we will ship it back to you and not provide a refund. We suggest that you try on all footwear on a carpeted surface to ensure a proper fit before using. A receipt of purchase and return form must be provided with your return. Your receipt is emailed to you after you have completed your order, shipped in the package with your order, and available to you on our website by going to the orders page after you have logged in. 

Please include order confirmation for purchases made through sportszoneelite.com

Sports Zone Holiday Return Policy

Sports Zone will be extending the window for returns during the holiday season. With a receipt, a customer may be refunded in the form of original payment through January 2, 2017 for purchases made between Thursday November 24, 2016 and Saturday December 24, 2016. All other guidelines from the standard Return Policy apply.

In-Store Returns/Exchanges

Returns and exchanges may be made at any one of our Sports Zone store locations. Please bring the confirmation slip and receipt included with your order, as well as the credit card used to make the purchase. Please be aware refunds must be made to the same credit card used to make the original purchase. In the absence of the original credit card, merchandise credit for use in our store locations or on sportszoneelite.com will be issued. Original shipping costs are not available for a refund.

Shipping Returns

All refunds other than In-store Returns/Exchanges must go through our distribution center.

Please ship all returns to:

sportszoneelite.com

Attn: Returns

The Sports Zone

5851 Ammendale Road

Beltsville, MD 20705

 

Customers are responsible for return shipping. In no event will Sports Zone be responsible for lost or damaged packages on returns. We suggest that you get insurance and tracking information on your packages as you are responsible for it until we receive it. In an effort to reduce waste, we request that you reuse the packing materials that we sent your package in if possible. There is no refund for shipping already paid on purchases, unless the product was defective or an error in your order.

Exchanges

Exchanges may be made on sportszoneelite.com purchases using the above return procedures or at one of our stores. All products must be in re-sellable condition, following the return policy laid out above. When shipping an exchange back to the distribution center you must buy the replacement online and ship the original back for credit. Please follow the Shipping Returns procedure above. Exchanges in the store are provided for merchandise credit with receipt in the amount you paid within 30 days after purchase. After 30 days or without receipt merchandise credit will be issued at current retail price. All products must be verified that they were purchased from Sports Zone (original tags and packaging).

Defective Merchandise

Sports Zone cannot guarantee the exchange or credit for a defective item. If it is believed to be defective please return the item with the return form explaining what the defects are. We will replace the item only if we declare that is defective. If the item is not considered defective we will send it back explaining why. Some vendors require that product be sent directly to them, if the item you have purchased falls into that category we will provide directions on how to return it in the package with your order.

 

In Store Returns and Exchanges

Returns with a Receipt

Returns with a receipt for in-store purchases are accepted up to 7 days after purchase for a full refund. Returns with a gift receipt will be refunded in full by the original method of payment. Returned product must be in re-sellable condition. After 7 days or without a receipt and up to 30 days after purchase, merchandise can only be exchanged.

No Receipt

Returns without a receipt are accepted only if the product is 1)verifiably purchased from Sports Zone, 2)in re-sellable condition, and 3)is accompanied by a valid government-issued photo ID. Returns without a receipt will be processed only in the form of an exchange, up to 30 days after purchase.- refunds will not be issued. 

Returns of Defective Product

Sports Zone will replace, or in some cases repair, products with defects in quality and workmanship. Sports Zone is unable to accept responsibility for items which: 1)have suffered from excessive wear and tear (at the manager's discretion) or 2)were not verifiably purchased at Sports Zone.

Price Adjustments

Sports Zone will make price adjustments for all applicable items within 7 days of original purchase. A detailed receipt must be presented. Price adjustments can be made in store only

Nike Product

We are sorry, but Nike product is not available for purchase online at sportszoneelite.com. We do show you where the product is available in our stores. Just choose a size and color and find the store nearest you

Contact Form

You can use the contact us form to communicate with us on a variety of topics. The only required data is your name and email address or phone number. Except as provided in this privacy policy, this data is not shared with anyone in any way

We welcome your questions and feedback .

You can also write us at:

Sports Zone Elite

The Sports Zone Elite

5851 Ammendale Road

Beltsville, MD 20705

800-871-5691